BPO Process

Our BPO Process

Cargolytics streamlines logistics operations by leveraging advanced technologies and dedicated BPO teams to optimize shipment handling, master data management, and after-sales support.

Our process ensures seamless coordination between accounts, vendor management, and customer service, driving efficiency from booking to delivery and feedback.

Customer Service

Rate & quote management (Air/Sea)
Booking confirmations (carrier/airline/NVOCC)
Draft BL / AWB preparation & corrections
Shipment Status Tracking & Updating
Daily milestone updates (pickup, departure, arrival, customs, delivery)
Exception alerts (delay, roll-over, port congestion)
Customer notifications via email/portal/EDI
Customer query handling (general, urgent, escalation)

Operations

Export Documentation (Invoices, Packing List, COO, VGM filing, customs docs)
Import Operations (Pre-alerts, Manifest filing, Delivery Order processing)
LCL/NVOCC Operations (HBL/MBL matching, Manifest, CFS coordination)
Warehouse / 3PL Support (GRN, inventory updates, order management)
Customs clearance support (data entry, filing support, duty calculation)
Container planning & coordination with transporters

After-Sales Support

Final Invoicing (freight invoices, local charges, surcharges)
Couriering of Original BLs / DOs / AWBs to customers
Post-shipment EDI uploads to client ERP/TMS
Claims management (cargo damage, short shipment, billing disputes)
Customer feedback & retention tracking

Accounts & Finance

Invoicing (AR)
- Freight & service invoice generation (Exports/Imports)
- Sending invoices to customers (email, EDI, portal upload)
- Credit/debit note issuance
Accounts Receivable
- Payment follow-ups, reminders, reconciliation
Accounts Payable
- Vendor invoice processing (carriers, CFS, CHA, transporters)
- Cost vs Quote variance checks
Job P&L preparation & profitability analysis
Month-end closing & MIS reporting

Cross-Functional / Support Processes

Master Data Management (Customer, Vendor, HS Codes, Rate Masters)
EDI/API monitoring & exception handling
SLA dashboards & KPI reporting
Forecasting & analytics for shipment volumes, revenues, costs
Governance reporting & escalation management

17+

Years of Experience

Why Choose Cargolytics India Pvt Ltd

24/7 Global Operations

Round-the-clock support aligned with international time zones.

Logistics Domain Expertise

Teams trained specifically in air and sea freight processes.

End-to-End Coverage

From documentation to finance to customer support, we manage it all.

Proven Cost Savings

Clients achieve measurable reductions in operational costs.

Technology-Driven Solutions

Seamless integration with leading logistics software systems.

Data Security & Compliance

Robust protocols aligned with global trade and data protection standards.

Flexible Engagement Models

Scalable solutions tailored to client needs.

SLA & KPI Commitment

Performance guaranteed through clear metrics and accountability.

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.